What you've told us so far

Thanks for working with us

Firstly, a big thank-you to everyone who’s given their view on the Lindfield Village Hub.

From August 2018 to May 2019 we have reached 2000+ people directly and over 15000+ people indirectly in 25 engagement events in Gordon, Lindfield, Killara, Roseville and at events across Ku-ring-gai.
We’ve discussed the project with the community through various activities to inform and involve people of all ages in the Lindfield area and more broadly across Ku-ring-gai. 

consultation stand at an event

What you've told us about parking and traffic management:

"I want parking outside the shops"; "Always consider traffic and noise considerations for residents"; "Traffic on the east side of the development"; "Decent parking and public transport’'

Engagement snapshot

Broadly, we found support for the social and community benefits of the Lindfield Village Hub as a mixed use development, located close to transport.  People across Ku-ring-gai - parents with children especially - told us they are excited by the prospect of a new, state of the art library with the latest technology and flexible community spaces. Similarly, we received many comments supporting facilities which offer improved social amenity in Lindfield – particularly, walkable spaces, green open space, new library, dining and retail offers

Young people told us about their desire for a night economy, late night dining options and a space where they can meet after 6pm.  There was general consensus that the development must be high quality with a character and design that reflects the heritage of the area – offering an updated design to reflect the village character of the Ku-ring-gai area.

There were mixed findings and comments in relation to urban density on the site.  For example, the three residential building height options discussed in community workshops in November 2018 found that 10 storeys was supported by over half the participants with some support for 14 storeys.  A survey in March 2019 found that 7 storeys was the preferred building height amongst residents.  People also said it is important that the project is self-funded and is close to public transport.  Residents were supportive of building height and density being located close to Lindfield train station rather than other parts of the suburb.

Overall, we found that people look forward to the new social facilities offered by the hub and would like greater access to services, shops and social amenities, locally.  The link between apartment building height and financial sustainability was broadly understood although it was dependent on how much information people had about Council’s adopted principle of financial sustainability.   Many people asked about the amount of car parking on the site and also how the new development might increase traffic on local streets.  A pedestrian link to connect east and west Lindfield and pedestrian access from the station was also a common comment.

Thanks again for giving us your comments.

What you've told us about connecting east and west Lindfield:

"I’m supportive of the hub bridge between east and west Lindfield from the station"; "Decent footpaths to train station and LVH site"; "Pedestrian bridge across the road is absolutely critical and should be mandated".

This is how we engaged with you

  • Online engagement - Designed to reach young adults and parents - this included a revamped website, online forums and discussion boards, videos of your comments, online surveys, e-newsletters and a dedicated project email.
  • In print - Newsletters, fact sheets, display boards and comment sheets.
  • Community events - Bus tours of libraries and residential developments around Sydney, displays at Festival on the Green and Australia Day Council events
  • Library displays - Drop-in sessions at Gordon and Lindfield libraries and  a fixed display at Gordon Library
  • Place audits - Merit assessments of urban spaces; Lindfield Avenue, Pacific Highway shopping strip in eastern Lindfield, Kiaora Lane, Double Bay and Summer Hill Flour Mills residential development.
  • Workshops - Five community workshops in November 2018 and three community facilities workshops in October 2018.

What you've told us about shopping outside Lindfield:

 "More options"; "Large retail offerings e.g. David Jones, K Mart"; "Convenience, variety and price"; "Something local that could compete would win me over easily".


Here’s what we did between August 2018 and May 2019

During the first half of November 2018 Council hosted seven workshops to discuss the Lindfield Village Hub with the community. At the workshop three development scenarios were presented to the community.

Here are the links to the workshop reports.

Lindfield Village Hub Community Workshop Report (pdf. 6MB)

Lindfield Village Hub Community Workshop Report attachments (pdf. 4MB)

In February and April we visited the Summer Hill Flour Mills development in the inner west, the fabulous new library at Double Bay and Kiaora Lane retail and eat street. The feedback was positive – people enjoyed the opportunity to connect with different spaces and experience different residential, social and community amenities around the city.  

Kiaora Lane
During the bus trips we ran four place audits. These are merit assessments of different urban spaces, measuring how people respond to these spaces and the social amenities they offer.  The two places which scored the highest against 50 place-making criteria were Lindfield Avenue, Lindfield and Kiaora Eat Street in Double Bay.  The residential development in Summer Hill Flour Mills and the shopping strip on the eastern side of the Pacific Highway in Lindfield scored lowest for social amenity.

Lindfield's Lindfield  Ave.pdf (pdf. 445KB)

Double Bay's Kiaora Lane.pdf (pdf. 631KB)

Summer Hill's Flour Mills.pdf (pdf. 480KB)

Lindfield's Pacific_Highway.pdf (pdf. 474KB)


For 10 weeks from early February, the project team hosted drop-in sessions with community members in Gordon Library.  Topics of conversation have ranged from urban density libraries of the future, parking space, traffic management in Lindfield, new public transport options, electric vehicles to state government targets for population and housing growth in the northern suburbs of Sydney. 

Thanks to the 60+ people who attended - we had many lively and interesting conversations with you!

Summer Hill

We met over 100 families with young children at the Council’s Australia Day event in January and the Festival on the Green event in May.   There was great enthusiasm for libraries of the future and their use as a community space – much like a ‘third living room’.  People told us that they want flexible community spaces in the library and the opportunity for children to experience visual, online and new technology learning experiences.  We hosted a forum for people to record their comments and thoughts on new library services.

We also conducted filmed interviews with Ku-ring-gai librarians and young library users.

View the video here

LVH discussion.JPG
When we asked people what amenities mattered most, new retail, dining and eating out options were at the top of the list.  We responded to the interest in these topics by running a retail survey, which attracted over 100 responses.  People have told us they prefer to do most of their grocery and food shopping locally, while Chatswood was the preferred destination for mainly non- food shopping.  Most people commented that they would prefer to shop locally if retail is extended in the area.

We spoke to over one thousand people via surveys and comment cards from the library drop-in sessions. Our findings from surveys at the Gordon Library include support for library services, parks and playground and a public/commuter car park as the top facilities that people would like to see in the new Hub.  In March, we ran a community survey through a market research company with residents in the Lindfield, Roseville and Killara area.   The community survey asked questions about urban density, satisfaction with current retail in Lindfield, residential housing targets, development close to transport, self-funding and awareness of the project.

Lindfield Village Hub survey results.pdf (pdf. 236KB)

gentleman completing survey

What you've told us about libraries and community spaces: 

"Please ensure sufficient space for a wide variety of community organizations"; "Fast wifi"; "Ensure on-site storage for community groups".

Here’s a summary of what you’ve said

The following are excerpts from the consultation period September 2018 – May 2019 conducting some of the surveys on the Council’s behalf:

  • There was broad support for new community facilities, particularly for parents with children – a growing demographic in Ku-ring-gai. For example, the survey at the Australia Day Council event found highest levels of support for parks and playgrounds, new libraries and community facilities.
  • In response to interest in community facilities, the Our Say online platform has stimulated comments on services and new facilities that the new library at Lindfield Village Hub might offer.   Comments from library users are captured on a video along with interview-based content from librarians at Ku-ring-gai libraries and library users, supporting the vital role that libraries play as a common social meeting place for all ages to meet, read, listen, learn and play.
  • Comments on retail offerings in Ku-ring-gai formed the basis of a second video with a high proportion of comments captured via interviews with local young adults expressing support for new retail and dining options in eastern Lindfield and a clear view that the area does not cater for young adult preferences with later opening hours, evening activities and ‘eat street’ options. 
  • Comments from business owners in the current shopping strip also demonstrate an awareness of a changing demographic in the area and the economic and social amenity opportunities offered by a ‘village’ space anchored by a greater range of retail and dining options. 
  • The Gordon Library drop-in sessions found that parking and local traffic management are key areas of interest.  This finding is supported by the Micromex survey which found that 83% of respondents felt that parking was the highest priority in relation to the development of the Lindfield Village Hub, with new shops (77%) and library services (68%) second and third priorities respectively.  

consultation with community

What happens now

The findings from all the community engagement activities have been included in the draft Planning Proposal that was submitted to Council's regulatory planning department in October 2019. The initial assessment process should be completed in early 2020 with the full process taking between 12-18 months.

The Request for Tender which will go to developers will include a community liaison plan to ensure developers continue to consult with the community and minimise impacts on residents and local businesses during construction.

Survey data and outcomes have been included in specialist reports for the project.  For example the retail survey findings have been shared with the retail consultants working on the project.

We will continue to keep you informed.