Online Services Terms and Conditions

Privacy Policy

Ku-ring-gai Council is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured.

We do not pass on/sell/swap any of your personal details with anyone. We only use this information to identify your specific transactions (including venue or event bookings, owned properties and lodgement of applications) to personalise your experience with us.

Ku-ring-gai Council uses cookies to allow you to login to your account and we temporarily hold information relating to your transactions during that session. Cookies sent to your computer from Ku-ring-gai Council only last while you’re browsing our website. We do not store persistent cookies on your computer.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address", and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

When you register for a specific service, we ask you for your e-mail address and record it to allow Council to send you important messages relating to your transactions and it will only be used for the purpose for which you have provided it.

Ku-ring-gai Council does not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we will use your IP address for security purposes. An example of this would be when proceeding to the payment page hosted by the Westpac Bank to finalise your transaction. After completing the form provided by the Bank, your IP address will be used to return you back to our site along with a transaction number that allows us to track your payment status.

When you browse this website the following information may also be recorded by Ku-ring-gai Council's service providers for legal and security purposes:

  • Your server address
  • Your domain name
  • The date and time of your visit to the site
  • The pages accessed and documents downloaded
  • The previous site visited
  • The type of browser used

For more information about how Ku-ring-gai Council protects your privacy view the Privacy Management Plan.pdf (341KB)

Customer Service Policy

Ku-ring-gai Council is committed to providing exceptional customer service. We endeavour to make sure that all services on our website are available and pricing is true and correct.

Security Policy

Ku-ring-gai Council uses sophisticated security to keep your payment and personal details confidential. Our credit card authentication process makes use of the same technology used by major banks to ensure that your details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryptian technology.
Ku-ring-gai Council uses the Westpac PayWay payment service to facilitate payment. When you are required to make a payment for your transaction, your details are encoded before being transmitted to the Westpac bank. Your payment details, including credit card, are entered directly into the Westpac's system. Your credit card details are not entered into, recorded by or stored on Ku-ring-gai Council's computer system.

All internet communication between your computer, council's computer and the Bank's computer is secured by an SSL certificate issued by GeoTrust. For more information please visit GeoTrust

If you have any questions regarding our security policy, please contact our customer support call centre during normal business hours via;
Telephone: (02) 9424 0000

Pricing Policy

All prices are in Australian dollars (AUD) and include Goods and Services Tax (GST) where applicable. Full details of the Fees and Charges are found on Council's website.
Click here to view the full list of fees and charges

Shipping and Delivery Policy

Ku-ring-gai Council does not currently ship any products which are available via this service.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Full refund Terms and Conditions will be presented to you at the time of your transaction prior to payment.

Online payments using a credit card

Ku-ring-gai Council now accepts payments for selected services by credit card using our on-line services web site and WestPac's PayWay payment gateway. Requests and payments for these services can be made at any time of day, conveniently from wherever you access the internet.

Note: All payments using a credit card incur a surcharge depending on your card type (including GST).

Payments can be made using the following credit cards:

Payment Disclaimer

You are responsible for entering all information correctly. You acknowledge that if you enter incorrect information:

  • Your request may be cancelled; and
  • You are responsible for any fees or charges imposed by your credit card provider or to Ku-ring-gai Council.

Additionally you acknowledge that;

  • Where your credit card issuer or financial institution for any reason declines a payment made by you through the online service, those transactions will not have been paid and will be cancelled;
  • Where your payment is declined, you are responsible for any fees or charges imposed by your credit card provider, financial institution, or to Ku-ring-gai Council; and
  • It is your responsibility to ensure that you have sufficient funds in your nominated credit card to allow payment of the options selected by you through the Online service when the debit is made.

Payments completed after 6:00pm will be processed on the following business day. Please allow sufficient time for your payment to be processed.

In the event of unauthorised use of your credit card, you must notify your card provider in accordance with their reporting procedures.

Contacting Council

Council's Customer Service centre operates standard business days from 8:30 AM to 5:00 PM Sydney Time. However, our Online services may be available 24 hours a day, 7 days a week (subject to Information Systems computer maintenance schedules).

All calls relating to using the Online services should be directed to the Customer Service centre during normal business hours on (02) 9424 0000.

PLEASE NOTE: Council staff will not provide technical support relating to your computer and the internet

Contact us

Email us
Phone us: (02) 9424 0000 Fax us: (02) 9424 0001
Visit us: 818 Pacific Highway, Gordon
Ku-ring-gai Council ABN 86 408 856 411