Important information about the coronavirus

Published on 5 June 2020

This page provides information on the COVID-19 (coronavirus) situation affecting Ku-ring-gai.

The Council is maintaining its current service levels for essentials such as waste collection and road maintenance. Please check this page regularly for updates.

For the latest health information please visit the NSW Health and the Australian Government Department of Health websites.

COVID-19 assistance for Ku-ring-gai

More information about the COVID-19 grants.  

Services and facilities open 

Please follow guidelines on outdoor gatherings, good hygiene and social distancing practises.  

Customer service centre

The Council’s over-the-counter customer service centre on Level 4, 818 Pacific Highway Gordon is open, 8.30am to 5pm Monday to Friday. You can also do business with Council by going to the online services portal. Or call us on 9424 0000 to speak with one of our customer service staff. You can also chat live online with a customer service officer between 8.30am and 5pm on weekdays through the live chat facility.

Libraries limited reopening

The libraries are open for a limited time each day for patrons to pick up Click and Collect reserved items. No other programs or services will be offered at this stage.

Opening hours are:

  • 10am to 12 noon and 2pm to 4pm Monday to Friday
  • 5pm to 6.30pm Monday to Thursday – Gordon only

Please note numbers are limited and safe distancing will be in place. Please check the library website or call your local branch before coming in.

Lodging DAs

You can lodge your development applications (including modifications) through email (using a file transfer service for large documents); through the mail or at customer service, 818 Pacific Highway Gordon. Fee quotes can be obtained by calling our call centre on 9424 0000. Payments can be made by attaching a cheque or credit card form to the application or by calling 9424 0000 to arrange an online payment (credit card only).

Duty planning service

Face to face meetings between DA applicants and the Duty Planning officer are available. To book call 9424 0000.


Council’s childcare facilities are open. 


Ku-ring-gai sportsfields are open for training in groups of 10 and under. Training must comply with NSW Government guidelines and groups are to maintain a safe social distance from any other groups or people using the park or sportsfield. Please also provide appropriate sanitisation and clean any equipment used before leaving.

Competition games are not yet permitted. Check with your local sports association for more information. 

Bookings for training email

Playgrounds and outdoor gyms

Users are to observe the 1.5 metre social distancing rule and wipe down equipment before and after use.

Tennis courts

Council’s tennis courts are open for doubles and singles play. Please avoid touching gates, equipment and playing surfaces.Book online.

St Ives skate park

Users are to observe 1.5 metre social distancing rule and practise good personal hygiene

Golf courses

Public golf courses are open with social distancing and hygiene measures are in place.

Ku-ring-gai Art Centre

Ku-ring-gai Art Centre will resume classes from 20 July for the start of Term 3. Priority bookings open on Tuesday 16 June at 9am for Term 1 enrolled students and new students can book from 9am on Tuesday 30 June.

Ku-ring-gai Wildflower Garden

The Wildflower Garden is open. The Visitor Centre will reopen between 9am to 4pm weekdays and 10 to 4pm on weekends 

All educational programs are suspended. Caley’s Pavilion is closed until further notice. Enquiries

St Ives Showground 

All outdoor spaces at the St Ives Showground are open. Please note bookings for indoor spaces at the Showground have been suspended.

Dog off-leash areas

Dog off leash areas are open. 

Service changes

Public Forums

The monthly Public Forums are suspended from April but the public can still address Council through the following ways:

  • A video recording of up to 3 minutes maximum

  • An audio recording of up to 3 minutes maximum

  • A written submission (maximum two A4 pages)

  • An online form submission (500 words maximum)

More details 

Council meetings

From April, monthly Council meetings are being conducted as a live stream and not in the Council Chambers until further notice. The public can observe monthly Council meetings at

Ku-ring-gai Local Planning Panel

From 15 June, Ku-ring-gai Local Planning Panel meetings are streamed live here on our website.

If a member of the public has made a submission, they can Register to Speak  for up to 3 minutes. The minutes and meeting recording are available on the KLPP page.


All face-to-face events and workshops are cancelled until 30 June but there are a range of online activities for residents. Please go to the What’s On section to book your place.

Citizenship ceremonies

Citizenship ceremonies at Ku-ring-gai Council are suspended. Please contact the Department of Home Affairs for all enquiries about citizenship. 

Construction hours extended

The NSW Government has granted extensions to construction hours so building sites can now operate on weekends and public holidays from 7am – 5pm seven days a week including public holidays.

Home businesses operating hours

Home-based businesses can now operate 24 hours a day and can employ more than two people other than the permanent residents of the dwelling - but not more than five people - providing they can abide by social distancing rules. All other conditions for home-based businesses still apply, and business-owners must ensure they don’t adversely affect the neighbourhood in terms of noise, smell, fumes or waste products.

Temporary closures

Following federal and state government directives, Council has temporarily closed the following facilities:

Youth centres

Council’s Youth Centres at St Ives, Gordon and Turramurra are closed. We are currently working on different ways to support young people; the youth service team can be contacted on 9424 0837 or

Ku-ring-gai Art Centre

Follow their Facebook page for tutor tours and exhibitions.

Community centres/halls/meeting rooms

All hiring of community centres, meeting rooms and halls has been suspended. For enquiries from existing hirers call 9424 0754 or email

Active Ku-ring-gai fitness classes

For all enquiries call 9424 0719.

Ku-ring-gai Fitness & Aquatic Centre

Please check the centre’s Facebook page and website for further updates.Open with conditions

NSW Government - what is allowed

From Monday 1 June some restrictions have eased: 

Read FAQs on what has changed.

Upcoming changes

From Saturday 13 June, the following activities will be allowed, with the 4 square metre rule applied at all times.

Sports and recreation

  • Fitness, gyms, pilates, yoga and dance studios can reopen with up to:
  • 10 people per class
  • 100 people in an indoor venue.
  • Community centres, including their recreational facilities can reopen.
  • Some indoor recreational facilities including pools and saunas can reopen with restricted numbers.

Personal services

Tattoo and massage parlours can reopen with up to 10 clients.

Find out more

Reopening of dance, gyms and sporting facilities


Current restrictions for 

Help for residents and businesses

Vulnerable and elderly residents

Council is working with several local community organisations to help elderly residents with shopping and meal deliveries, pharmacy and glasses prescriptions and emergency food packages.

We have received lots of volunteer enquiries and we would like to thank the community for your positive response. As the need for volunteers is high but uneven among organisations, please register your interest here or email and we will forward your details to the organisations most in need at that time. We encourage younger volunteers to contribute so that we can protect the health of our older volunteers.

Other ways to help your elderly neighbours include:

  • Take out the bins.
  • Bring in the mail.
  • Water plants.
  • Mow the lawn.
  • Shop for them and drop it off safely.

Mental health assistance

The Lifeline Harbour to Hawkesbury phone counsellors are available 24/7 to offer assistance to those experiencing distress. Phone Way2Wellness 1300 120 446.

More information

The Resilience Centre podcasts

More information on Life Online – community support

Help for small business

The Member for Bradfield Paul Fletcher MP has released details of the Federal Government’s assistance package to small business. View the details here

NSW Health has issued guidelines as to what businesses are essential and can remain open, and what businesses must close. Please refer to this web page if you have any enquiries.

Also go to our Life Online business support page for other programs and initiatives.

COVID-19 and food businesses

The NSW Government has set out detailed guidelines for restaurants and food businesses operating during COVID-19.

These guidelines cover food handling, cleanliness and protecting staff and customers.

For full details go to Council's Food safety page

The NSW Government has relaxed some rules regarding the operation of mobile food trucks and food businesses that have a commercial kitchen and can offer takeaway services. Click here for more information.

Social distancing and hygiene

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people so the more space between you and others, the harder it is for the virus to spread. To reduce the spread of germs:

Please follow the Federal Government guidelines relating to social distancing and public gatherings.

Social distancing and hygiene

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people so the more space between you and others, the harder it is for the virus to spread. To reduce the spread of germs: Please follow the Federal Government guidelines relating to social distancing and public gatherings.

Consultation on planning

The NSW Department of Planning has requested consultation be done online where possible.

The COVID-19 Legislation Amendment (Emergency Measures) Bill 2020  means printed copies of documents on public exhibition are no longer required.

If you need assistance in locating and accessing a document please contact our customer service team on 9424 0000.

Regulation changes have also been made that require online notification of statutory planning processes. This means information about DAs and planning matters will be online, while giving councils and the Department flexibility to use additional methods of notification where appropriate.

A new regulation introduced on 30 April requires planning panels to hold public hearings and meetings online. The Ku-ring-gai Planning Panel is now meeting online as a result. Go here for info on meetings and addressing the Panel.

Health advice on pets and animals

The NSW Office of Local Government has provided the following advice:

There is no evidence to suggest that any animals (livestock, pets or wildlife) in Australia might be a source of infection.

Life Online

Council has put together an online resource, Life Online, to help residents do business with Council and cope with life at home during COVID-19.



More information

Federal Department of Health

NSW Health

Coronavirus Health Information Line - operates 24 hours a day, seven days a week 1800 020 080

Smartraveller website - Australia's Department of Foreign Affairs & Trade

NSW Health resources for parents (pdf. 848KB)

Respiratory clinic opens in Roseville - media release (pdf. 213KB)

SBS coronavirus explained in 16 languages 

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020.pdf (pdf. 1009KB)

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020_Chinese_simplified.pdf (pdf. 221KB)

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020_traditional_Chinese.pdf (pdf. 281KB)

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020_traditional_Chinese.pdf (pdf. 281KB)

Translated Treasury fact sheets - Jobkeeper payment

Treasury Fact Sheet - employees - Chinese simplified (pdf. 142KB)

Treasury Fact Sheet - employers - Chinese simplified (pdf. 194KB)

Treasury Fact Sheet - employees - traditional Chinese (pdf. 297KB)

Treasury Fact Sheet - employers - traditional Chinese (pdf. 350KB)

Police activities message to communities

Police activities message English (pdf. 114KB)

Police activities message Chinese simplified (pdf. 80KB)

Police activities message Korean (pdf. 124KB)

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