Services and facilities
Please follow guidelines on outdoor gatherings, good hygiene and social distancing practises.
Customer service centre
The Council’s over-the-counter customer service centre on Level 4, 818 Pacific Highway Gordon is open, 8.30am to 5pm Monday to Friday. You can also do business with Council by going to the online services portal. Or call us on 9424 0000 to speak with one of our customer service staff. You can also chat live online with a customer service officer between 8.30am and 5pm on weekdays through the live chat facility.
Ku-ring-gai libraries have reopened. However there will be limits on services and the time you can stay in the library. This is to ensure government guidelines on COVID-19 are followed.
Now you can:
- Browse the shelves and borrow items.
- Use the printing, scanning and photocopying facilities. Click here for a how to guide to print remotely from your device.
- Return your books to the after-hours chute.
- Use computers for pre-booked half-hour blocks. Click here to book a computer. Only available for library members.
- Book study areas for up to two hours for library members only.
In addition, Gordon Library will offer the following services:
- Bookings for local studies research appointments.
- Use of the Smart Table with PressReader for 15 minutes only.
The following services are not available:
Please note numbers are limited and safe distancing will be in place. Please check the library website for more information.
You can lodge your development applications (including modifications) through email (using a file transfer service for large documents); through the mail or at customer service, 818 Pacific Highway Gordon. Fee quotes can be obtained by calling our call centre on 9424 0000. Payments can be made by attaching a cheque or credit card form to the application or by calling 9424 0000 to arrange an online payment (credit card only).
Duty planning service
Face to face meetings between DA applicants and the Duty Planning officer are available. To book call 9424 0000.
Community centres/halls/meeting rooms
Council's community halls and meeting rooms are open with restrictions for approved bookings.
Enquries 9424 0754 or email firstname.lastname@example.org
Training and competition must comply with NSW Government guidelines and groups are to maintain a safe social distance from any other groups or people using the park or sportsfield. Please also provide appropriate sanitisation and clean equipment before leaving.
Bookings for training and competition email email@example.com
Playgrounds and outdoor gyms
Users are to observe the 1.5 metre social distancing rule and wipe down equipment before and after use.
Council’s tennis courts are open for doubles and singles play. Please avoid touching gates, equipment and playing surfaces.Book online.
St Ives skate park
Users are to observe 1.5 metre social distancing rule and practise good personal hygiene
Active Ku-ring-gai fitness classes
Active Ku-ring-gai classes are resuming in Term 3 and registrations are now open. Book online.
Term 3 after school program booked out.
Public golf courses are open with social distancing and hygiene measures are in place.
Ku-ring-gai Fitness & Aquatic Centre
The indoor and outdoor pools and gym are open. The Centre now has a marshall in the gym to ensure compliance with the updated COVID-19 management plan.
Please check the centre’s Facebook page and website for further updates.
Ku-ring-gai Art Centre
Ku-ring-gai Art Centre will resume classes from 20 July for the start of Term 3.Bookings are now open. More information.
Ku-ring-gai Wildflower Garden
The Wildflower Garden is open. The Visitor Centre is open between 9am to 4pm weekdays and 10am to 4pm on weekends.
All educational programs are suspended. Caley’s Pavilion is closed until further notice. Enquiries firstname.lastname@example.org
St Ives Showground
All outdoor spaces at the St Ives Showground are open. Please note bookings for indoor spaces at the Showground have been suspended.
Dog off-leash areas
Dog off leash areas are open.
The monthly public forums are temporarily suspended but the public can still address Council through the following ways:
A video recording of up to 3 minutes maximum
An audio recording of up to 3 minutes maximum
A written submission (maximum two A4 pages)
An online form submission (500 words maximum)
From April, monthly Council meetings are being conducted as a live stream and not in the Council Chambers until further notice. The public can observe monthly Council meetings at www.kmc.nsw.gov.au/livestream
Ku-ring-gai Local Planning Panel
Ku-ring-gai Local Planning Panel meetings are currently streamed live here on our website.
If a member of the public has made a submission, they can Register to Speak for up to 3 minutes. The minutes and meeting recording are available on the KLPP page.
Please go to the What’s On section to find an book events in the local area.
Citizenship ceremonies at Ku-ring-gai Council are suspended. Please contact the Department of Home Affairs for all enquiries about citizenship.
Council’s Youth Centres at St Ives, Gordon and Turramurra are temporarily closed. We are currently working on different ways to support young people; the youth service team can be contacted on 9424 0837 or email@example.com.
Help for residents and businesses
Vulnerable and elderly residents
Council is working with several local community organisations to help elderly residents with shopping and meal deliveries, pharmacy and glasses prescriptions and emergency food packages.
We have received lots of volunteer enquiries and we would like to thank the community for your positive response. As the need for volunteers is high but uneven among organisations, please register your interest here or email firstname.lastname@example.org and we will forward your details to the organisations most in need at that time. We encourage younger volunteers to contribute so that we can protect the health of our older volunteers.
Other ways to help your elderly neighbours include:
- Take out the bins.
- Bring in the mail.
- Water plants.
- Mow the lawn.
- Shop for them and drop it off safely.
Mental health assistance
The Lifeline Harbour to Hawkesbury phone counsellors are available 24/7 to offer assistance to those experiencing distress. Phone Way2Wellness 1300 120 446.
The Resilience Centre podcasts
More information on Life Online – community support
COVID-19 assistance for Ku-ring-gai
Council has put together an online resource, Life Online, to help residents do business with Council and cope with life at home during COVID-19.