Important information about the coronavirus

Published on 3 April 2020

This page provides information on the COVID-19 (coronavirus) situation affecting Ku-ring-gai.

The Council is maintaining its current service levels for essentials such as waste collection and road maintenance. Please check this page regularly for updates.

For the latest health information please visit the NSW Health and the Australian Government Department of Health websites.

Stay up to date - subscribe to Ku-ring-gai enews

Changes to Council’s customer service

On Monday 30 March NSW Health Minister Brad Hazzard issued further orders limiting public movement.

These orders restrict members of the public to the following:

  • only attending work or a place of education if you are unable to do so at home
  • shopping for essential supplies such as groceries and returning home without delay
  • exercising in your neighbourhood on your own or with one other person
  • attending essential medical appointments or compassionate visits

As a result the Council is changing the way we provide customer service to you. 

Customer service at Council

The Council’s over-the-counter customer service centre on Level 4 818 Pacific Highway Gordon is temporarily closed to the public. However the Council will continue to serve customers and residents through a number of channels.

The Council’s call centre remains open during normal business hours ie 8.30am to 5pm.

You can continue to do business with Council by going to the online services portal. Or call us on 9424 0000 to speak with one of our customer service staff. You can also chat live online with a customer service officer between 8.30am and 5pm on weekdays through the live chat facility.

If there is a service that we are unable to provide for you online or over the phone, we will organise a solution that meets your needs.

Lodging DAs during this time

You can lodge your development applications (including modifications) through email (using a file transfer service for large documents); through the mail or at the drop off station located to the left of the front door entrance at 818 Pacific Highway Gordon. Fee quotes can be obtained by calling our call centre on 9424 0000. Payments can be made by attaching a cheque or credit card form to the application or  by calling 9424 0000 to arrange an online payment (credit card only).

Construction hours extended

The NSW Government has granted extensions to construction hours so building sites can now operate on weekends and public holidays from 7am – 5pm seven days a week including public holidays.

The new rules came into effect on 2 April and are aimed at supporting the building industry during the COVID-19 pandemic. 

NSW Planning and Public Spaces Minister Rob Stokes said the move allows workers to abide by social distancing rules while keeping construction projects progressing through spreading work across more days of the week.

Media release

Home businesses operating hours

Home-based businesses can now operate 24 hours a day and can employ more than two people other than the permanent residents of the dwelling - but not more than five people - providing they can abide by social distancing rules.

All other conditions for home-based businesses still apply, and business-owners must ensure they don’t adversely affect the neighbourhood in terms of noise, smell, fumes or waste products.

 

In accordance with announcements from federal and state governments, here is information about Council services and facilities affected by the coronavirus situation:

Facilities

Playgrounds and St Ives skate park

Playgrounds and outdoor gyms in Ku-ring-gai are closed. The St Ives Skate Park is also closed until further notice. 

Ku-ring-gai sportsfields and parks

All sportsfields and parks are remaining open to the public at this stage. Please observe social distancing and that groups are limited to two people only (not including immediate family members).

Golf courses 

Public golf courses

Following a statement on 1 April from Golf NSW, the public courses at North Turramurra and Gordon will reopen from Thursday 2 April.

Groups of one or two players only are permitted and other social distancing and hygiene measures are in place.

Tennis courts

Tennis courts are closed from 1 April.

Youth centres

Council’s Youth Centres at St Ives, Gordon and Turramurra are closed until further notice. We are currently working on different ways to support young people; the youth service team can be contacted on 9424 0837 or youth@kmc.nsw.gov.au.

Ku-ring-gai Art Centre

The Art Centre is closed until further notice. 

Community centres/halls/meeting rooms

All hiring of community centres, meeting rooms and halls has been suspended until further notice. Group bookings for Swain Gardens Killara and the Wahroonga Rotunda are also suspended. For enquiries from existing hirers call 9424 0754 or email recreationbookings@kmc.nsw.gov.au   

Active Ku-ring-gai fitness classes

All activities and classes in the Active Ku-ring-gai low-cost fitness program are suspended. For all enquiries call 9424 0719.

Ku-ring-gai Fitness & Aquatic Centre

The centre is closed. Please check the centre’s Facebook page and website for further updates.

Ku-ring-gai Wildflower Garden

The Wildflower Garden remains open. Please observe social distancing and that groups are limited to two people only (not including immediate family members).

All educational programs are suspended. Caley’s Pavilion is closed until further notice. All booking enquiries should be emailed to kwg@kmc.nsw.gov.au

St Ives Showground

All outdoor spaces at the St Ives Showground remain open. Please observe social distancing and that groups are limited to two people only (not including immediate family members).

Please note bookings for indoor spaces at the Showground have been suspended until further notice.

Dog off-leash areas

Dog off leash areas remain open at this stage. Please observe social distancing and that groups are limited to two people only (not including immediate family members).

Services

Libraries

All Ku-ring-gai libraries are closed to the public.

If you are elderly or not able to come to the library please contact us about the home library service.

Our online e-library is available to library members for e-books, e-audio, e-magazines, e-graphic novels, e-newspapers, online music and movies and information databases. Enquiries: gordon.library@kmc.nsw.gov.au or 9424 0120

Customer service centre

The Council’s call centre and customer service centre at 818 Pacific Highway are remaining open at this stage. Phone 9424 0000, email kmc@kmc.nsw.gov.au or use our live chat facility in the first instance. The centre has introduced strict social distancing procedures.

Vacation care and child care

Currently our Vacation Care April school holiday program remains open for in-centre activities only. All excursions have been cancelled.  

At this stage the Council’s other childcare facilities remain open.

Duty planning service

Face to face meetings between DA applicants and the Duty Planning officer are suspended. These are being replaced by phone appointments on Mondays, Tuesdays and Thursdays 9am to 12 noon and 2pm to 4.30pm (we call you). To book call 9424 0000.

Council meetings

It is recommended that the public watch the Council meeting through the live stream on our website. Access the link here.

Meetings will remain open to the public with the following conditions:

  • If members of the public attend the meeting in person, public gallery seats will be spaced at least 1.5m apart.
  • Councillors will be seated 1.5m apart. This will mean that not all Councillors will be able to be seated together, but will be seated close by. When speaking these Councillors will use a lectern to address the Council.
  • Council staff will also sit 1.5m apart. Some may be seated in the gallery and also use the lectern when speaking.

Enquiries Governance and Records 9424 0000.

Ku-ring-gai Local Planning Panel meetings

The KLPP meetings will be physically closed to the public until further notice

The next meeting of the Panel will take place on Monday 6 April. Due to the restrictions imposed by the coronavirus outbreak the following will apply:

  • The meeting will be recorded and conducted via teleconference. It is physically closed to the public.
  • If a member of the public has made a submission, they can Register to Speak and they will be contacted from 12:30pm onwards to speak for up to 3 minutes. If they have not made a submission for that application previously, they will be unable to register to speak. 
  • If they have not made a submission and/or are not registering to speak, they will need to wait until the minutes and recording of the meeting is available on the website, usually within 48 hours of the meeting. 

Events

All Council events and workshops up to 30 June are cancelled or postponed.

Citizenship ceremonies

Citizenship ceremonies at Ku-ring-gai Council are suspended. Please contact the Department of Home Affairs for all enquiries about citizenship. 

Help for residents and businesses

Vulnerable and elderly residents

Council is working with several local community organisations to help elderly residents with shopping and meal deliveries, pharmacy and glasses prescriptions and emergency food packages. 

In the past two weeks, we have received lots of volunteer enquiries, and we would like to thank the community for your positive response. As the need for volunteers is high but uneven among organisations, please register your interest here or email volunteers@kmc.nsw.gov.au and we will forward your details to the organisations most in need at that time. We encourage younger volunteers to contribute so that we can protect the health of our older volunteers.

Other ways to help your elderly neighbours include:

  • Take out the bins
  • Bring in the mail
  • Water plants
  • Mow the lawn
  • Shop for them and drop it off safely

Mental health assistance

The Lifeline Harbour to Hawkesbury phone counsellors are available 24/7 to offer assistance to those experiencing distress. Phone Way2Wellness 1300 120 446.

More information

The Resilience Centre podcasts

Help for small business

The Member for Bradfield Paul Fletcher MP has released details of the Federal Government’s assistance package to small business. View the details here

NSW Health has issued guidelines as to what businesses are essential and can remain open, and what businesses must close. Please refer to this web page if you have any enquiries.

Health advice on pets and animals

The NSW Office of Local Government has provided the following advice: 

  • There is no evidence to suggest that any animals (livestock, pets or wildlife) in Australia might be a source of infection.
  • The virus is spreading from person-to-person and contact with people is the main route of infection
  • The best way to reduce risk is to practice effective hygiene controls
  • Please wash your hands with soap and water (or use an alcohol-based sanitiser) before and after contact with animals
  • If a person does test positive with COVID-19, the Australian Veterinary Association (AVA) recommends minimising close contact with pets (avoiding hugging, face-to-face contact or sleeping on your bed) and using good hand hygiene practices around animals
  • If a person owns or cares for an animal that needs veterinary attention and that person is in quarantine or isolation they call their local veterinarian for advice about what to do

Health advice on pets and animals

The NSW Office of Local Government has provided the following advice:

There is no evidence to suggest that any animals (livestock, pets or wildlife) in Australia might be a source of infection.

  • The virus is spreading from person-to-person and contact with people is the main route of infection
  • The best way to reduce risk is to practice effective hygiene controls
  • Please wash your hands with soap and water (or use an alcohol-based sanitiser) before and after contact with animals
  • If a person does test positive with COVID-19, the Australian Veterinary Association (AVA) recommends minimising close contact with pets (avoiding hugging, face-to-face contact or sleeping on your bed) and using good hand hygiene practices around animals
  • If a person owns or cares for an animal that needs veterinary attention and that person is in quarantine or isolation they call their local veterinarian for advice about what to do

Social distancing and hygiene

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people so the more space between you and others, the harder it is for the virus to spread. To reduce the spread of germs:

Please follow the Federal Government guidelines relating to social distancing and public gatherings.

Prime Minister’s statement 29 March 2020

More information

Federal Department of Health

NSW Health

Coronavirus Health Information Line - operates 24 hours a day, seven days a week 1800 020 080

Smartraveller website - Australia's Department of Foreign Affairs & Trade

SBS coronavirus explained in 16 languages 

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020.pdf (pdf. 1009KB)

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020_Chinese_simplified.pdf (pdf. 221KB)

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020_traditional_Chinese.pdf (pdf. 281KB)

NSW_Health_Public_Health_COVID-19_Quarantine_Order_2020_traditional_Chinese.pdf (pdf. 281KB)  

 

Stay up to date with our latest news - subscribe to Ku-ring-gai enews