Public Information and Inquiry Centre (PIIC) opens for power outages in Sydney's north

Published on 30 November 2019

The Public Information and Inquiry Centre (PIIC) has been opened in relation to the power outage affecting suburbs throughout Sydney’s north.

Many thousands of properties still don’t have power after Tuesday’s storms and some properties won’t get power back until at least Sunday (1 December 2019).

Volunteers are currently knocking on the doors of vulnerable people in these areas to check on their welfare.

To help us prioritise these efforts, we are asking members of the community to check on any friends or neighbours you believe might be vulnerable and in need of assistance.

It doesn’t matter whether or not you are friends or perhaps haven’t even spoken.

If you know of anyone in your street or area who is elderly or vulnerable, we are asking that you take a few minutes to knock on their door and ask how they are.

If you have any concerns, please contact the PIIC on 1800 227 228. If anyone’s life is in danger, call emergency Triple Zero (000) immediately.

If you see fallen powerlines always assume they are live and stay at least eight metres away.

Please do not attempt to move or bundle fallen wires or attach tape or ribbon to them. You can report fallen wires to Ausgrid on 13 13 88 or the Ausgrid website. 

If you have experienced damage from storms, wind or a fallen tree and if a tree branch is threatening your property or a person’s safety call the NSW SES on 132 500.

This is a community effort and everyone’s help is appreciated.




Issued by NSW Police Force Media Unit, (02) 8263 6100,